What is the myCadillac App?

Whether you own a Cadillac sedan, an SUV, or an electric vehicle, drivers from Chapel Hill to Hillsborough want to make the most of their Cadillac on every local or long-distance trip. Cadillac offers several features and technologies that enhance every drive, such as the Cadillac rewards program. Do you want to unlock the full potential of your new Cadillac? One way is to link rewards in the myCadillac App.

What is the myCadillac app? The myCadillac app is a mobile application you can download onto your smartphone that grants access to a wide variety of vehicle features and remote commands. Learn more about the myCadillac app, from how to link rewards in the myCadillac app to what to do when the myCadillac app is not working, with this comprehensive guide from Hendrick Cadillac Southpoint.

myCadillac App: Features

When you download the myCadillac app onto your compatible smartphone, you’ll enjoy seamless information and Raleigh lifestyle integration in the palm of your hand. Some of the features you can find in the myCadillac app include:

• Remote key fob
• Vehicle locator
• Voice assistant 
• Vehicle status updates
• Service scheduler
• Wi-Fi hotspot management
• Roadside assistance
• Remote personalization features
• Digital owner’s manual
• Destination and navigation planning
• EV Access Plan with Energy Assist

How to Link Rewards in the myCadillac App

As a Cadillac owner, you automatically qualify for the My Cadillac Rewards program. This program allows you to earn points on almost everything you do with Cadillac, including purchasing a new or certified pre-owned model, covering your new vehicle with a Cadillac Protection Plan, or stopping by our Durham service center for your next scheduled maintenance visit. 

So, how do you link these rewards in the myCadillac app? Simply use the same account information as your My Cadillac Account when creating your myCadillac app profile, and all your rewards and details will be linked automatically. 

What to Do if the myCadillac App is Not Working

If in the rare case that your myCadillac app is not working, follow these quick troubleshooting steps:

• If You Can’t Log In: Ensure all your credentials are correct. The e-mail associated with your account should be the same e-mail you provided to Hendrick Cadillac Southpoint when purchasing your new Cadillac. If you’re still unable to log in, click the “Forgot Password” link and follow the prompts. 
• Multi-Factor Authentication Isn’t Working: Double-check your credentials. If all credentials are correct, log in to your My Cadillac Account online and confirm the phone number or e-mail address you selected for multi-factor authentication. Check your spam folders on the off-chance the email was classified incorrectly. 
• Vehicle isn’t Showing in the App: If your Cadillac isn’t appearing in the app, you may have an account linking issue. This can happen due to recent changes to your profile or a linking error. Log out and log back in. If this doesn’t resolve the issue, press the blue OnStar button in your vehicle or call (877) 558-8352 for assistance.
• Mobile App is Slow/Crashing: To troubleshoot a slow or crashing app, force close the application on your phone and restart it. If you see no improvement, try uninstalling and reinstalling the app. You can also check the app for updates and restart your phone. 

Learn More About the myCadillac App at Hendrick Cadillac Southpoint

If you still have questions or need assistance with the myCadillac App, contact our team or stop by our service center for assistance. We will have you back on the roads around Cary in no time. Learn more about our Cadillac models and the standard and available technologies with our online research. Our experts are here to help with your vehicle purchase, financing, service, and parts needs at our Durham location.